Today we have a great chiropractic marketing tip. Don’t waste your time defending your clinic when you receive a poor review. That is right, it is a waste of time and more often then not, the situation escalates and now there is a back and forth between reviewer and reviewed that is not only non-productive but actually looks terrible. The more space that is taken up by a comment, especially a bad comment the less space there is left for other comments. And searchers love reading about drama.
Now, here is a solution. It is called the “preponderance of evidence” and what that means to you is, that if there is a lot of information out there and the vast majority is positive, the folks looking to see if they want to become a patient of yours are likely to believe 30 people that say good things about you as opposed to the 1 person that didn’t have a good experience.
If the searcher looks you up and sees 1 or 2 reviews and one of them is bad, it is more likely they will move on to the next chiropractor in the directory.
There are many ways to accumulate good reviews. You can always request that your patients go out and do reviews for you on the different review sites. You might also want to check out our chiropractic reputation building service or another service that will help you. With the right service you will actually see those reviews disappear so to speak. Whether you do it manually or have a service to help you, this is one area that can no longer be overlooked!
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